We care about our products and logically do our best to deliver them to you in top condition. However, it does happen occasionally that an order breaks down during transport or something else happens that allows you to make a warranty claim. Legally, you are required to report the defect to us within two months of discovering it about this. If the defect is within the warranty, we will provide repair or replacement at no charge.
What payment methods do you offer?
You can pay with us via iDeal, Credit Card, Paypal and bank transfer.
If this does not lead to a solution, it is possible to submit your dispute for mediation through Stichting WebwinkelKeur. From February 15, 2016, it will also be possible for consumers in the EU to file complaints report through the European Commission’s ODR platform.
This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not already pending elsewhere then you are free to file your complaint through the European Union platform.”
Right of Withdrawal/Downtime
Products with a limited shelf life that you purchase through this online store cannot be returned. Therefore, the right of withdrawal does not apply. This makes the sale final after successful payment.
Triodos Bank Account number in the name of The Chocolate Shop
IBAN: NL18 TRIO 0391 1954 76
BIC:TRIONL2U
Chamber of Commerce number: 27306628
BTW-identificatienummer: NL145352675B01
De waardering van www.thechocolateshop.nl bij WebwinkelKeur Reviews is 9.7/10 gebaseerd op 310 reviews.
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